Comfort Inn University Durham - Chapel Hill

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Phone: (984) 327-4211

Directions 4.1

The Comfort Inn University is a 138-room hotel located within easy access to Durham and the Research Triangle via I-40 and I-85. Additionally, RDU International Airport is approximately 12 miles east along I-40. The hotel is five miles from Duke Forest and Duke University Golf Course, six miles from the Durham Convention Center, and seven miles from Duke Chapel, Duke Gardens, Durham Bulls, and Page Auditorium.

BullPen Boardroom

Occupancy: 2 - 8
Area: 300 square feet
Maximum Occupancy: 8
Height: 8 feet

Configuration	Occupancy	Area
Bull Pen Boardroom	8	300 sq ft

Meeting Room

Occupancy: 23 - 102
Area: 920 square feet
Maximum Occupancy: 102
Height: 8 feet

Configuration	Occupancy	Area
Meeting Room	80	920 sq ft
Meeting Room	63	920 sq ft
Meeting Room	60	920 sq ft
Meeting Room	102	920 sq ft
Meeting Room	26	920 sq ft
Meeting Room	23	920 sq ft

Google Rating

4.1

Katherine Evans 3 months ago

We stayed there for one night.
We took our son to the airport.
It’s about a 10 minute drive from RDU.
We chose the family suite. They had a conjoined room suite.
Both rooms were very spacious!
Both rooms smelled very clean. My family enjoyed the jetted tub in our room. Parking was good. Pool was a bit dirty on the bottom but it was still refreshing to enjoy.
Mr. William at the front desk was friendly and very nice.
Laundry room was clean but, it didn’t take quarters. Will need to download the app called air wallet. They have a sticker on the washer and dryer. It will cost you $2.25.
They do have a shuttle that take you the air port.
Overall, the hotel was great!
Would recommend it for a stay.
OJ Matos a month ago

DIRTY. I’ll start with service, when I checked in there’s was only 1 person working the desk and there were 3 people trying to check in and the person first in line was having issues so I stood there about 15 minutes. Once I finally got checked the lady who helped me was super friendly and helpful unfrotunelty I didn’t get her name. After that I never saw anyone at the desk and I was there for 3 days. Now the cleanliness, first of all there were pubes on the ceiling of my shower… I would’ve loved a decaf coffee at night but the machine in my room was so gross. I settled for a tea made from the hot water in the lobby because they only had regular (even during the night) and the hot water was COLD. The standing lamp in my room did not work, only some of the buttons on my tv remote actually worked. The lighting in the rooms is horrible it’s like the cold hospital type lighting, hallways are dark, creepy, rundown, and not inviting. The elevator at the back of the hotel was dirty. Hot food at breakfast was cold even 2 hours before it was over. Though it is in a good location with plenty of places to eat and shop at within a reasonable walking distance.
Dergills 3 months ago

The room and bathroom were a touch small, but clean and had standard Comfort Inn amenities. The breakfast was good. No complaints there. The problem with this property were the staff. The afternoon desk clerk was unfriendly and bordered on rude. After my key card lost programming, she "lectured" me on how to use a key card (even though I am a Choice Member). The next morning the breakfast staff member and a housekeeping member were the most unfriendly people I had encountered during that trip. In a small town we say Good Morning to others. I said Good Morning to them and they stared at me like I just slapped their Momma. Entire staff needs to be trained on what Customer Service is all about. I will NOT be going back to that location again.
Tara Montalvo 2 weeks ago

My daughter had brain surgery and this was where she recovered. The staff made it so easy. They kept ice packs in the freezer for us and did everything they could to make us comfortable! Your washer was out and I had no clothes for the hospital. Your wonderful housekeeper cleaned my clothes!! They went above and beyond!!!! Joyce Tammy Kim William and the women that does breakfast...you are all so wonderful!! You made us feel at home!! I was so stressed out and emotional. Thankyou from the bottom of my heart! Evelyn your amazing and so is the staff under you! God Bless
Lauren Lucas a month ago

We’re still staying here, and the experience so far has been frustrating. Our key cards rarely last even a full day before they stop working. We’ve had to have them remade SEVERAL times, and it keeps happening. We were told, “It’s just the locks, we’re working on them.” That doesn’t change the fact that we keep having trouble getting into the room we’re paying for.

The WiFi doesn’t work half the time, and we haven’t received any housekeeping services, even after filling out the request cards. Breakfast has very few options, and what we tried was, in our opinion, inedible. The front desk also seems to be unattended whenever we need assistance, which makes these ongoing problems even more frustrating.

We aren’t expecting luxury. We’re expecting working room keys, reliable WiFi, the housekeeping we requested, and someone available to help. Having to repeatedly chase down basic services is not how anyone should have to spend their stay.