Durham Marriott City Center

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Phone: (919) 768-6000

Directions 4.2

Experience a blend of comfort and cosmopolitan style at Durham Marriott City Center. Set in the heart of Durham, this hotel is attached to the Durham Convention Center and is steps away from the Carolina Theatre and other local Durham attractions.

Boardroom

Occupancy: 2 - 12
Area: 552 square feet
Maximum Occupancy: 12
Height: 10 feet

Configuration	Occupancy	Area
Boardroom	12	552 sq ft

Google Rating

4.2

Bridgett Humphrey 3 months ago

I recently stayed here for an event. The rooms are spacious with comfy beds. The staff overall was helpful and kind but the front desk rep, Stone, really stood out. Upon arrival he welcomed me and went beyond his duties to help with my luggage. The morning breakfast crew was attentive. Thanks for a wonderful stay!
Shannon Summers a month ago

Definitely convenient to walk to many shops and restaurants but the thing that gets me? Everyone working seemed to be genuinely happy and greeted us, gave us breakfast, etc with complete and utter kindness and a smile. I've stayed here several times and the entire staff has been warm and helpful. In a time where "customer service" IMO doesn't happen frequently, I have consistently been blown away by the folks working here!
Tamera Nielsen and Jerry Burson 2 weeks ago

I chose this hotel specifically because I had an important business meeting during my stay and also booked the boardroom for that meeting. Unfortunately, the overall experience fell far below the level I expected from a hotel positioning itself for an upscale business clientele.

The property has significant deferred maintenance, and when I looked beyond the beautiful first impression of the lobby, much of the hotel feels unkempt and simply not very clean. Our room had its own issues. The air conditioning did not operate properly, storage was surprisingly limited, and the bathroom door did not close properly. These are not details I would expect to encounter at this price point.

The service was wildly inconsistent. One morning our breakfast server was fantastic: attentive, pleasant and professional. The following morning, a different server behaved as though waiting on us was an inconvenience and she was doing us a favor by taking time to do so. Unfortunately, that inconsistency characterized much of our experience with the staff, ranging from truly excellent to remarkably poor.

Because I was conducting business here, the atmosphere also mattered. The music playing throughout the lobby was completely incongruous with the upscale business environment I expected. Rather than creating a polished, welcoming atmosphere, it sounded more appropriate for a nightclub. It was neither conducive to conducting business nor particularly pleasant when simply trying to enjoy the common areas.

This was not a budget stay, and my expectations weren’t unreasonable. Cleanliness, functioning room amenities, consistent professional service, and an appropriate atmosphere should be fundamentals. Unfortunately, this hotel failed to deliver consistently on all of them.

I would not choose this property again for an important business stay based on this experience.
Chris Greene 2 weeks ago

Enjoyed my stay here. Valet was easy in and out. The lobby is huge and they have a nice bar. The cucumber water was a nice touch upon arrival. The location can’t be beat if you are looking to got to DPAC for a concert or want to be in the center of downtown.
Pat Sullivan a month ago

I had an issue come up during my stay, and Chris went above and beyond to help get it resolved. He had already finished his shift but came back to the hotel three hours later and personally resolved the situation.

That level of ownership and commitment is rare. Chris could easily have left the issue for someone else to handle, but instead he went beyond what I was expecting. He turned what could have been a trip ruining experience into an extremely positive impression of the Durham Marriott City Center.

Chris is a tremendous representative of Marriott and deserves to be recognized for the exceptional service he provided. Thank you, Chris!