Springhill Suites by Marriott Durham City View

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Phone: (984) 983-8003

Directions 4

Just one block from downtown, the all-suite Durham City hotel seamlessly blends design and functionality, offering the modern amenities you need to stay refreshed and focused. Spacious suites, a vibrant lobby, and over 3,000 sq. ft. of meeting space provide flexible options perfect for working, gathering, or relaxing. Spend your stay exploring all that our city has to offer, including the adjacent downtown area where the Durham Bulls play and where you’ll find DPAC and the American Tobacco Campus

Board Room

Occupancy: 12 - 12
Area: 280 square feet
Maximum Occupancy: 12
Height: 10 feet

Configuration	Occupancy	Area
Board Room	12	280 sq ft

Flexible Meeting Space

Occupancy: 94 - 550
Area: 3,300 square feet
Maximum Occupancy: 550
Height: 10 feet

Configuration	Occupancy	Area
Flexible Meeting Space	412	3,300 sq ft
Flexible Meeting Space	206	3,300 sq ft
Flexible Meeting Space	110	3,300 sq ft
Flexible Meeting Space	94	3,300 sq ft
Flexible Meeting Space	550	3,300 sq ft
Flexible Meeting Space	275	3,300 sq ft

Google Rating

Tyrone Toland 6 months ago

First, I would like to commend the staff for being courteous and professional throughout our stay. However, I have a serious concern regarding our reservation. We initially secured a confirmed booking at a lower rate. Due to inclement weather, we needed to extend our stay by an additional night. When this change was made, the rate for our original reservation was increased without any prior notification. Before adding the extra night, my wife specifically asked whether the rate would change and was assured that it would not. Despite this, the adjustment resulted in a higher charge. We have made several attempts to resolve this issue by contacting SpringHill Suites by Marriott Durham City View. Unfortunately, the experience has been disappointing.
Rod Singleton 5 months ago

Stayed here on a family road trip to NY going and coming. Booked three rooms and all were cleaned well during both stays. Upon check in both times we were greeted by a warm friendly welcome with a smile. Requested additional towels for each room and it was no problem. We were up early and downstairs ready to check out and breakfast was ready early. The staff was extremely accommodating , the rooms were nice & clean and the location was excellent for finding food that was close by. Definitely recommend this location
David Nizen 5 months ago

Really poor experience for a SpringHill. When we arrived, we were given 2 queen beds, despite having reserved a king suite. We were told our 3rd-party booking service (Citi Travel) had changed it and there was nothing they could do. I contacted Citi and they said that would have been impossible, and they would investigate. They called me back and said they had referred it to their claims dept for further investigation, but no, they did not change it. This was a special weekend for us, and the lack of a king suite kind of ruined it. We only stayed one night, but when we went down for breakfast, the coffee was empty, the eggs were empty, the sausage was empty and there were no utensils. The waffles were ok, but nothing special. There was one man working there, and when he finally refilled the coffee, it was lukewarm. He also never donned a pair of sanitary gloves, or washed his hands, as he transitioned from handling food to emptying the overflowing trash cans (we were paying close attention). McDonald's would have delivered a better breakfast. Oh, and the queen room, while clean, was very dark and you had to use your keycard to turn on lights, which promptly turned off after about 2-3 minutes. Lots of trash in the surrounding area, with homeless visible from our room. $15 to park overnight, plus $2+ in fees. About the only redeeming quality was that it was a short walk to watch the Duham Bulls lose to Nashville. Would Not recommend this location.
Damarius Alston a week ago

The hotel itself is very nice. It is newer, updated, exceptionally clean, and has several nice touches. The rooms are spacious and comfortable, there appears to be plenty of parking, and the location is decent. This would have been a great review had it not been for an extremely unfortunate, offensive, and poorly handled experience.

My family stayed at this property while I stayed at another local Marriott property, the AC Hotel. Everything seemed fine initially until my brother, who had checked into the hotel approximately 15 minutes earlier, was relaxing in the outdoor fire pit common area and was approached by a hotel staff member who questioned whether he was actually staying at the hotel, as though there were some issue with him using the hotel's amenities.

This was extremely offensive and problematic for several reasons.

First, we had just checked into the hotel and had already taken our belongings up to our rooms. The same staff member who checked us in was the person who approached my brother. That is problem number one. I would expect hotel staff to be attentive and aware of what is happening at their property, particularly if they intend to monitor and police the use of common areas.

Furthermore, if there is a policy or procedure in place to monitor the property, whether for the safety and well-being of guests or otherwise, I would expect it to be implemented appropriately and professionally, without unnecessarily offending or negatively impacting paying guests.

Additionally, the mechanisms being used to monitor, secure, and maintain the property should also be used to help determine the appropriate course of action before approaching someone. The same security cameras being used to identify individuals utilizing certain spaces should also be used to gather the information necessary to make informed decisions. In this instance, those cameras would have clearly shown that we were registered guests, that we had just checked in, and that my brother had come directly from his room to enjoy the outdoor common area.

This was simply very poorly handled.

Had the receptionist been attentive and aware of the recent check-in, this entire situation could have been avoided. The irony is that attempting to secure and maintain a property without exercising proper attention to what is actually happening on that property is counterproductive. The two should go hand in hand.

Additionally, for management to create an issue and then send the receptionist to address that issue is extremely problematic. These behaviors are unacceptable, and as a loyal Marriott customer, I am extremely offended. Having my family treated this way, along with the possibility of being subjected to the same treatment myself, is completely unacceptable.

There are appropriate ways to handle every situation, and there are appropriate ways to address and mitigate potential issues at a property.

If there are concerns about loitering, non-guests utilizing hotel amenities, or frequent visits from unhoused individuals, there should be an established process, procedure, and policy for addressing those situations. Such policies should be implemented in a way that prevents unnecessary confrontations and avoids situations like this one.

This type of experience reflects poorly on the Marriott brand and, quite frankly, on any business that operates this way. No paying guest should have to feel unnecessarily questioned, accused, or offended while simply enjoying the amenities of a hotel where they are legitimately staying.

Unfortunately, this experience has completely overshadowed the otherwise positive aspects of the property. I do not plan on staying here again, and based on this experience, I would not recommend this hotel to others.
Surekha Shah a month ago

The location is great if you’re kiddo is at Duke, and the staff was very welcoming and helpful. However, I would not recommend this hotel if you need a good nights rest. The pillows are like over inflated balloons and the mattress hard as a rock. The sink did not drain properly and it was extremely annoying while brushing teeth . If you have two people staying in the room and you need to go somewhere early the slow draining sink is downright aggravating. Another super annoying feature is the glass door on the bathroom so if one person is using the bathroom the extraordinarily bright light emanating through it will ensure the other person can’t get much rest either. The parking is $15 overnight, exorbitant!! On the bright side there is a covered lot for that same price but it does fill up fast so I parked outside on the uncovered lot.